I can’t open the chain lock of my ebike. What should I do?

Question

Accepted Answer

If you have trouble opening the lock, try the following:1. Check if the set code is correct. You find your code in the Dance app under "More" - "Lock details"2. Make sure the lock is not under tension. 3. Carefully align the correct numbers. 4. Pull the black metal part next to the numbers on the right side to open the lock.
example with the combination "2810"Attention: At cold temperatures the lock can freeze. Please drip some warm water over the numbers and the locking mechanism to unfreeze it. Alternatively liquid hand sanitizers work as well. 
If this doesn’t work, please don’t use force, and contact us. If the bike is in a publicly accessible place, you can simply book a repair through the Dance app. If the bike is locked in a non-public location, contact our Concierge team through the app to make an in-person appointment.