I was involved in an accident. What do I need to do?
- Last updated on August 20, 2024 at 2:46 PM
Make sure you are alright and provide first aid if necessary. Call an ambulance at 112 if needed.
If a third party was involved call the police at:
- 110 for Germany
- 133 for Austria
- 17 for France
Accident Report
If your Dance vehicle has been involved in an accident, please make sure to fill out the accident report within seven (7) days and send it to concierge@dance.co:
More information on how to fill out the accident report can be found here.
Make sure to take as many pictures as possible of the scene and damages.
Once we receive the accident report, we will get back to you with more information.
Book a Repair
If your vehicle is no longer roadworthy, please book a repair under 'Service' > 'Book repair' > 'Something else' > 'Accident' and follow the instructions in your app.
Make sure your vehicle is properly locked when booking the repair. Instructions on how to properly lock your vehicle can be found here for Bikes and here for Mopeds.
If you have general questions about booking the repair, you can find more information here.
Costs
We will bill the party responsible for the accident for any repair costs incurred as a result of the accident, see our T&Cs. More information about costs and your insurance coverage can be found here.